Refund & Cancellation Policy

We want you to be satisfied with your Single Track Senders membership. This policy explains how cancellations and refunds work.

1. Cancellation

You can cancel your membership subscription at any time. Cancellation takes effect at the end of your current billing period — you will retain access to your membership features until then.

• To cancel, go to your Profile → Membership Status, or contact singletracksender1@outlook.com.
• Cancelling prevents future charges but does not automatically refund the current period.

2. Refund Eligibility

• 7-day cooling-off period: If you are a new member and request a refund within 7 days of your first payment, and have not extensively used premium features, we will issue a full refund.
• Accidental or duplicate charges: If you are charged in error, contact us for a full refund.
• Service disruption: If premium features are unavailable for an extended period due to our fault, we may issue a pro-rata refund or extend your subscription.

3. Non-Refundable Cases

• Requests made after the 7-day cooling-off period (for the current billing cycle).
• Accounts terminated due to violation of our Terms & Conditions.
• Partial month usage after cancellation takes effect.

4. How to Request a Refund

To request a refund, email singletracksender1@outlook.com with:

• Your account email address.
• The date of the charge.
• The reason for your refund request.

We aim to respond to refund requests within 5 business days. Approved refunds will be processed back to your original payment method and may take 5–10 business days to appear.

5. Account Deletion

If you request account deletion, any active subscription will be cancelled immediately. Refunds for the current billing period are subject to the terms above.

6. Contact

For all cancellation and refund enquiries, contact us at singletracksender1@outlook.com.