Privacy Policy

Single Track Senders ("we", "us", or "our") operates a training and coaching platform for hard enduro and dirt bike riders. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app and services.

Information We Collect

• Account information: Name, email address, and password (encrypted).
• Profile information: Bike model, riding level, pathway selection, improvement goals, and profile photo.
• Training data: Training logs, nutrition logs, lesson completions, challenge results, and progress tracking.
• Video review submissions: Video links, skill category, and feedback notes you submit for coach review.
• Payment information: Processed securely through Stripe. We do not store your full card details.
• Usage data: How you interact with the app, including pages visited and features used.

How We Use Your Information

• To create and manage your account and membership.
• To provide personalised training, nutrition, and coaching content.
• To track your progress, badges, and leaderboard ranking.
• To process membership payments and manage subscriptions.
• To send you notifications, updates, and support communications.
• To improve our content, features, and user experience.

Data Sharing

We do not sell your personal data. We share information only with:

• Stripe — for secure payment processing.
• Cloud storage providers — for storing uploaded files (videos, images).
• Service providers — who help us operate the platform (e.g., email delivery).
• Legal authorities — if required by law or to protect our rights and safety.

Data Retention

We retain your data for as long as your account is active. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

Your Rights

• Access and download your personal data.
• Correct inaccurate information.
• Request deletion of your account and data.
• Opt out of marketing communications.
• Withdraw consent for data processing at any time.

To exercise any of these rights, contact us at singletracksender1@outlook.com.

Security

We use industry-standard security measures to protect your data, including encryption and secure payment processing. However, no method of transmission over the internet is 100% secure.

Children's Privacy

Single Track Senders is not intended for users under 16 years of age. We do not knowingly collect data from children. If you believe a child has provided us with information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email.

Questions about your privacy? Email us at singletracksender1@outlook.com